We’ve made the decision to focus on our physical shop and the personal experience we can offer there. Our online shop has permanently closed, but you can still visit us as usual to browse, discover new arrivals and speak to our team.

Yes! Ebb & Flow Kids remains open as usual. We’d love to welcome you into the shop to see our range in person.

Address: Waterloo House, 23 High Street, Tenby, Pembrokeshire, SA70 7HD

Opening Times:
Monday – Friday: 10:00 – 17.00
Saturday: 10:00 – 17:00
Sunday: 11:00 – 15:00

We no longer have an online product catalogue. We share much of our new and available stock on Facebook and Instagram, so those are the best places to see recent arrivals. Please contact us if you are looking for a specific item.

No. We no longer take online orders or remote payments. All purchases and payments take place in our physical shop.

Email us or use the website contact form with details of what you are looking for, or visit us in-store. Stock and prices can change, and the blog articles are for inspiration rather than a live stock list. We list new arrivals on our Facebook and Instagram page.

Yes, you can email us to enquire about reserving an item. We’ll confirm whether it is available and discuss collection. Reserved items are collected and paid for in-store; reservation availability is not guaranteed until confirmed by us.

Our blog covers newborn gift ideas, first toys, books, educational games, creative activities, clothing and more. The articles offer buying and play ideas; they do not confirm that any particular product is currently in stock.

We source our toys from reputable manufacturers in the UK, and across Europe. As mothers ourselves, it is so important to us that the toys we sell have passed all of the appropriate safety tests. Toys should enhance a child’s ability to express themselves through play, and expand their young minds. As a parent, grandparent, uncle or aunt, it is also important that you are secure in the knowledge that their toys are safe as they can be.

All of our toys, games and puzzles comply with EN71 European Toy Safety regulations. They are sourced from reputable toy makers and suppliers. Our wooden toys use lead free, non toxic paints/stains and have been tested to ensure they meet the required safety standards, and carry the acclaimed CE mark where appropriate.

Wherever possible we provide age recommendations. Please be aware that these are given as a guide only. For example: where small parts are contained, toys will advise that they are not suitable for children under 3 years of age, however, some toys in this age category may be suitable for a bright 2-year old. Therefore please use your own judgement when selecting your gift.

We accept cash, debit cards, credit cards and contactless payments in our shop.

We no longer offer online ordering, delivery or a website click-and-collect checkout. You can, however, email us about reserving an available item and arrange to collect and pay for it in-store.

Of course. Our team can offer in-store suggestions based on the child’s age, interests and the items available. For ideas before visiting, take a look at our guides on baby gifts, toddler toys, games, books and birthday presents.

If you would like to discuss a return or exchange, please bring the item and proof of purchase to the shop, or email us first. We’ll explain the options that apply. This does not affect your statutory rights if an item is faulty, not as described or otherwise fails to meet legal requirements.

Yes. Please email us or use our contact form and include any order details you still have. Although online ordering has ended, you can still contact us about an earlier purchase.

No. Customer logins and online order-history access are no longer available through the website. If you need information about an earlier purchase, please email us or use the contact form with the details you have.

Please email us or use our website contact form, describing the issue and including proof of purchase if available. You can also visit the shop. We’ll discuss the next steps and any rights or product guarantees that apply.