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Why we do what we do

We source our toys from reputable manufacturers in the UK, and across Europe. As mothers ourselves, it is so important to us that the toys we sell have passed all of the appropriate safety tests. Toys should enhance a child’s ability to express themselves through play, and expand their young minds. As a parent, grandparent, uncle or aunt, it is also important that you are secure in the knowledge that their toys are safe as they can be.

All of our toys, games and puzzles comply with EN71 European Toy Safety regulations. They are sourced from reputable toy makers and suppliers. Our wooden toys use lead free, non toxic paints/stains and have been tested to ensure they meet the required safety standards, and carry the acclaimed CE mark where appropriate. 

Wherever possible we provide age recommendations. Please be aware that these are given as a guide only. For example: where small parts are contained, toys will advise that they are not suitable for children under 3 years of age, however, some toys in this age category may be suitable for a bright 2-year old. Therefore please use your own judgement when selecting your gift. 

We always try our utmost to provide you with the toy, game, puzzle or gift you are looking for. If a particular toy is ‘Out of Stock’, please contact us at ebbandflowkids@gmail.com and we can provide you with further information concerning when it will be available.

Unfortunately, toy manufacturers do discontinue product lines. This is something that is out of our control. However, we always try our best to find suitable replacements when this happens.

Where our toys, games and gifts show the ‘Click and Collect’ option in the checkout process, you can arrange to collect directly from our shop on the High Street in Tenby. 

Yes, this is no problem at all. When completing your purchase and giving your address details, simply select that you would like to deliver to an alternative address. Easy peasy…… 

Of course we can. We love making things as easy for you as possible. Simply select the ‘Please Gift Wrap My Order’ option when checking out, and leave the rest to us. We can even add your personalised message to the package……. 

We accept Visa, MasterCard, Delta; Maestro and UK Electron. Whatever is best for you. 

We use a secure payment provider for all of our online transactions. When you are ready to give your personal details you will be directed to our payment partner Worldpay.

If you are not happy to give your card details, provided you have a registered account with Paypal, you can choose to use this method at the checkout. 

Good question. Once your online order is complete, we will send a confirmation email to the address that you have provided. This lets you know we have your order in hand. You will also receive another email, letting you know when we have despatched your purchase. 

Wherever possible, we work hard to ensure that your order is both packaged and despatched on the day you place your order. Items are usually delivered within 4-5 working days. However this can take longer during peak times of year, including Easter and Christmas. 

Our standard delivery is £4.95. Orders over £75.00 are delivered free of charge. Please see Postage & Delivery for further information. 

We do offer a Next Day Delivery Service (provided your item is in stock). Please see Postage & Delivery for more information. 

Everyone makes mistakes, we understand that. If for some reason the gift you ordered isn’t suitable, please return it to us within a 14-day period in an un-opened and re-saleable condition. For further details please read our Returns & Refunds and Terms & Conditions.